GP Movers

I had great trouble having them return phone calls or emails.  I was guaranteed that my belongings would be delivered no later than 8 October 2014.  Unfortunately they delivered on 11 October 2014 and it was pouring rain. Several delicate items were greatly damaged (a dresser was so damaged it had to be stored upside down until my handyman was able to fix it).  A well-packed mirror was damaged.  One box was lost.  When I contacted them regarding the damage   box, they got right back to me; but the results have been nothing for over two months.     My biggest frustration has been the lack of response and customer service.  .

Service cost: $8000

We’d like to take a moment to thank various members of your staff for the wonderful help they provided us moving this past week. First, we thank Mike, for being very friendly over the phone when making our initial booking. Second, we thank Avi, for his visit to our apartment to provide us with a complimentary estimate of the cost. He was very pleasant. Third, we thank Adolfo and Jimmy, for their wonderful and efficient packing. They were very friendly and a pleasure to have in our home. They got tremendous moving skills. They refused to let us lift a finger, and couldn’t have been more pleasant to deal with. And, man, those guys really work hard! We’d heard wonderful things about GP Movers from our friends who also moved with your company. Now, it makes perfect sense why my friends have been so happy with the service. Please consider us repeat customers whenever we decide to move again in the future. You folks took a tremendous amount of the stress out of moving! Our thanks and very best wishes,.

Service cost: $3734

8/11/14 - UPDATE Following this review I received a phone call from a younglady named Jazzmen, profusely apologizing for my horrible experience and wanting to see what can be done to turn this around. A little late, but hey they're trying right? Well it just gets worse from here.. July 25th I emailed a detailed account of my experience, the same day she confirmed receipt of my email and said to get back to me soon as soon as she had consulted management.Well drumroll.. Its August 11th and I have yet to here from them.. Its just bizarre..
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I relocated with GPM from Los Angeles to New York city and it was eventful to say the least. The experience started of very positive, great responsiveness from the agent who did my estimate. He was friendly and efficient. I was relieved as nothing is more stressful then moving, I was confident everything would be fine. On moving day, the movers that came were Awesome, great communicators and even funny. They put me at ease that my stuff would be well taken care off.Then everything went downhill fast..
There was a discrepancy between the dispatch centre and the sales department, where I was given the wrong information with regard to my delivery and I was told an extra $300 would be charged as I was moving into the city of manhattan thus not easily accessible.. I disputed the charge, as the name states 'Guaranteed Price Movers'.. This was never laid out as such by the individuals I had been speaking to prior to dispatch contacting me.You can't surprise me with a $300 extra fee. Long story short they eventually admitted to their own error in communication and there being a clear gap in knowledge between the dispatch centre and their sales department. The fee was waived.
Getting a straight answer for a delivery date was also challenging and in turn very difficult for me to manage as I needed to take a day off from work. When the the guys came to deliver I let out a sigh of relief.. The guys were friendly and helpful. My couch was to large to get into my elevator or up the stairs and the guys tried repeatedly to get it up for me, which I very much appreciated. They tried everything they could but eventually had to give up. My couch was simply to long..
Then as we were wrapping up and I am having a good look at my items I see I am missing a suitcase. The guys verified the inventory list and confirmed a suitcase was missing. My hart dropped.. Off course it was the suitcase with my most valuable clothes that was missing.. They left, and called me a few hours later to advise they found the suitcase. It was labelled to go out with another delivery.Mistakes can happen, we are all human after all. However considering the series of events at this point I was just not happy with the overall experience.
I would have expected a follow-up call with an apology from management, but this never happened.. While unpacking I saw one of my lampshades was damaged. I just didn't have it in me to have to go through the whole reimbursement process on top of everything else, so I let it be and moved on. I have done several moves with moving companies and this experience overall was unsatisfactory. I would not use them for a move again in the future.

Service cost: $1700

GP Movers moved me in May. The crew was beyond courteous, thoughtful, helpful and AMAZING!! They are true professionals, and while I probably paid a little bit more than I might have with another company, it was well worth they money because I had complete peace of mind from beginning to end. The people in the office were really nice too. Sean, my rep walked me through the whole process of the service. GP Movers makes it a point to take interest in its customers and carefully handled all of my belongings. I whole-heartedly recommend them to anyone who is moving. The whole process is stressful enough, and the guys who helped me totally took away all of that stress.

Service cost: $2200

This review is really hard to rate, only because my experience with GPM started off so great. The company is very polite, courteous, and friendly. The salesman was patient with me and answered all of my questions. They send someone out to your house to assess your move, and those guys were also very polite, professional, clean, etc. the companies pricing is very reasonable as well. We filled out all the paperwork, you pay half up front, and half on delivery. The scheduled day arrives, and it's time for the movers to show up. They did arrive within the time window that they gave me, although it was at the end, so I waited for a couple of hours for them to show up. The movers were polite and pretty quick. They had all my furniture wrapped up and loaded on the truck, as well as all of my boxes, within an hour and a half. I tipped them very well. My belongings arrived in Hawaii on time. Actually a little early! A company called me and told me what day and time that they would be delivering my belongings. That day arrived, and we ended up waiting around ALL day for them. It was close to 7 pm when they showed up, and pitch black outside. No city lights here! I was told that I had to pay them right away. They won't even open the truck door until they have the money. And it has to be cash or a money order. No credit card on this end! Had a hard time scraping up that much cash, mostly because I just moved here, didn't have a local bank account yet, etc. Anyway, they unload my stuff and bring it in the house, and I'm missing a box. A large one. Ok, they tell me that it's probably back in the warehouse and that they will check in the morning, and bring it to the house. "We'll call you.." Hahahahahaha! No. it's more like "we have your money, so see ya" And I tipped them on this end too! Looking back, I'm wondering why. Of course, I never got a call from the mover (Tony). I had to call his cell phone many times and leave messages, and also call the company, before I finally get a phone call back. And they are nice. Said maybe delivered to someone else. How? we check off each box with matching lists, so how does large box go to another job site when client and mover both have a numbered list that they are checking off together? Or "maybe we left it on the mainland", "we will look for it, we will find it, no problem, sorry" And that was it. Nothing else. I called and called and called, left message after message, no callback. All I get is voicemail. Finally, I start calling the sales department, and Zack (very nice person) tells me that he will talk to Eden, and she will be calling me. Hahahahaha. A month of phone calls and messages, and FINALLY I get to talk to someone (Eden). Lots of apologies, they are going through some changes, they are not happy with the claims department, it's the holidays, etc. At this point, of course, I've unpacked, and I find that lots of things are broken. It's almost as if someone actually stood on the box with crystal and glassware! Just shattered! Not to worry, Eden tells me. they will resolve this. Also was told that due to the lack of communication from GPM, they would be doing an in-house claim to speed up the process and resolve asap. Fast forward another 3 months, 2 more people, and a whole new claims company, and of course, many many gaps in communication, and I received a letter from a claims dept stating that their findings are final, and sign here for $99? Really? I tipped the movers 3 times that amount! One Waterford glass cost almost that much! What about the lost box? No one ever even mentions that. I'm a little insulted. And the sad thing is, I will most likely be moving back to Cali. I was hoping to use this company, they had everything so right until it comes to something being lost or damaged. I understand that accidents do happen. It's just the way it was handled. It was like they had my money so who cares? This whole thing has taken almost 6 months now.

Service cost: $2646

This is  review of a move from CA to NJ. Pick up April 22nd 2014 - Delivery June 17th. The move was booked with Jerry Willenbring. Our first instinct of GP movers was very good. It seemed like a smaller but very dedicated company. During the move we found that this was far from the case. There was a lot of miscommunication and we’ve been in contact with close to 10 different people and several companies as everything was outsourced. Specifically asked if they were a broker or if they had own equipment. Was told they weren’t a broker so having to deal with several companies surprised me. Getting hold of anybody has been very difficult. They don’t reply to email, I’ve been sent around to talk to several different people. One of the problems was with an exercise rack which we were told not to dis-assemble. As per the loading crew if needed the crew delivering would be dis-assemble. Was later told that they wouldn’t be able to dis-assemble when delivering so this turned into a huge problem. They finally agreed to take care of the dis-assembly when delivering. I initially sent in my request for delivery on May 19th - this time the email goes to HHG Logistics. I specifically say and put in writing that delivery can only be mon-fri between 9 am and 4 pm also I request a certificate of insurance which is needed to be allowed to make deliveries where I live. I don’t hear anything for a long time but finally Friday the 13th I get a call that they will be here Sunday at 8 am! I still don’t have the certificate of insurance and as mentioned delivery cannot be during the weekend. Finally Monday around 3 pm I get the insurance document so as per instructions from Jerry Willenbring I call the driver to coordinate when he will deliver. The driver now tells me that he has dropped the load and is on his way back to CA! What!! I call GP movers and ask to speak to a manager, get a hold of Anat Lehrman who like all the other I have talked to promises to take care of things. Anat turned out to be very dedicated and did follow up on agreed times, but at this point I had simply had enough of GP movers. Late Monday afternoon we finally get confirmation that delivery will be Tuesday just around 9 am. The driver will call me 15 minutes prior to arrival. Tuesday 17th. 9 am - haven’t heard anything so try and call the company (Prime Van Lines) Can’t get the right person on the phone until 9.45 am - he now tells me sorry but the driver was late this morning, but now he is on his way and will be here around 10.30. 10.23 - called for update from driver. Ooohhh sorry traffic on the turnpike - we’ll be there within the next half an hour. He’s is local trucker - he should know how the traffic flows! 10.57 - driver does not pickup phone anymore! 11.05 - driver still doesn’t answer phone! 11.15 - got hold of dispatch - was told he will be here in 10 minutes 11.18 - driver finally calls back saying he’s 10-15 minutes away 11.35 - truck finally arrives 7.45 - pm they are finally done unloading several hours past deadline of 4 pm The move was booked including unpacking and assembly of furniture but the crew had absolutely no tools and it was so late that we sent them away and took care of the assembly ourselves. We had a few damages which GP agreed to reimburse as a compensation for the experience. This was the first time we booked a full-service move expecting this to be a stress and worry free move, but this turned out to be the most stressful move we have ever had. I will not use GP Movers again and cannot recommend them.

Service cost: $5499

Graduating. I touch it would never happen. But I finally did it.I was able to graduate with the help of all my relatives. An Now I have moved back home. I'm reviewing GP Movers. They were great. I called so many moving companies. There prices where so so HI. Besides the fact that I'm on a very thing budget. So I remembered my school mate. Whom let a year before had used them. I called him and he gave me their phone number. That gave me a referral discount that helped a lot. These guys came in in five hours had everything boxed,wrapped and loaded into their truck. I paid half of my move at the pick up. I had some extra charges I didn't anticipate. They were nice enough to let me pay them when they delivered my stuff. Once again Thanks to GP Movers in back home with all of my things. Now t look for a job. As a professional in the business world.

Service cost: $7801